Complaints

Your rights and responsibilities:

You have the right to make a complaint and to have that complaint handled fairly.
You have a right to have your complaint handled in accordance with the principles of the Australian Standard: Complaints
handling, ISO 10002-2006, which determines the manner in which NRC will deal with .your complaint.
If you are dissatisfied with the result of the investigation or you feel the process was not fair to you, you can escalate this by writing to the Compliance Manager at the address above.
We will endeavour to do our best to resolve your complaint but if you are still dissatisfied, you can take your complaint to ASIC at www.asic.gov.au or by calling 1300 302 502 or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992 if your complaint relates to Privacy.

To use the complaints handling principles to resolve your complaint.
To resolve all complaints in a fair and equitable matter for both parties.
To take sufficient time to complete an investigation into your complaint and to keep you informed of the expected completion date or progress made.
To continuously improve our business and processes.